Terms & Conditions (Traveler Contract)

This Contract for the sale of travel service packages (hereinafter referred to as “the Contract”) is concluded between:

The company GROUP G4 PROMOTION SRL – travel agency ACTIV EVENTURIA BY ACTIV TOURS & TRAVELS, with its registered office at Str. Smeurei, no. 7 – 110046 – Pitesti, Argeș County, registered with the Trade Register under no. J2003000406032, having fiscal registration code RO15308727, tel. +40 755 013 981 / 983 / 984, Tourism Organizer License no. 700/22.01.2019, Insurance Policy Series I no.: ….. valid until: …............, updated on the agency’s website HERE – OMNIASIG VIENNA INSURANCE GROUP S.A. (office@omniasig.ro, tel.: +40 21 405 7420), Tourism License no. 10384 / 29.09.2005 – Holder: Carmen Nicolescu, email: info@activtours.travel // info@eventuria.travel, represented by Assoc. Prof. Dr. Carmen Nicolescu, hereinafter referred to as “the Agency” or “the Organizing Agency”.

and the Traveler / Traveler’s Representative, Mr./Mrs. [Traveler name], residing at [Traveler address], holder of ID card / passport Series/No. [ID card/Passport], Personal Identification Number (CNP) [Personal ID number], email [Traveler email], telephone [Traveler phone], hereinafter referred to as “the Traveler”,

have agreed to conclude this Contract, hereinafter referred to as “the Contract”.

This Contract has been concluded in accordance with the provisions of Government Ordinance no. 2/2018 on travel service packages and linked travel arrangements, as well as for the amendment of certain normative acts (hereinafter referred to as “the Ordinance”). The provisions of this Contract shall be supplemented by the corresponding provisions of the Ordinance. Terms used in this Contract shall have the meaning assigned to them in the Ordinance.

1.1. The subject of this Contract is the sale by the Agency of the travel service package (hereinafter referred to as “the Package”), which is specified in the voucher, holiday ticket, treatment ticket, excursion ticket, or other similar document (hereinafter referred to as “Travel Documents”), annexed to this Contract, as well as the issuance of payment

and travel documents.

1.2. The complete description of the Package sold under this Contract is annexed to the Contract and forms an integral part thereof.

2.1. The Contract shall be deemed concluded, as the case may be, in any of the following situations:

a) at the time of its signing by the Traveler or by accepting the contractual terms for travel services, including in the case of those purchased online through electronic means, provided that the Traveler receives a copy or confirmation of the Contract on paper or, if agreed, on another durable medium;

b) at the time the Traveler receives confirmation of the booking from the Intermediary Agency, the latter being obliged to inform the Traveler through the agreed means of communication in writing (email, telephone, fax, etc.) whether the requested booking has been confirmed, provided that the Traveler receives a copy or confirmation of the Contract on paper or, if agreed, on another durable medium.

2.2. If, under this Contract, a single person contracts services for a larger number of travelers, the contractual conditions stipulated herein shall automatically apply to all persons for whom the services have been paid.

2.3. The Intermediary Agency, acting as the Agent’s representative, shall maintain communication between the Traveler and the Agency, facilitating the transmission of information and documents between the Traveler and the Agency for the execution of the Contract.

2.4. The summary of the Contract, as well as the confirmation of the status of Activ Eventuria as the Organizing Travel Agency in relation to the Traveler, are available in the accepted offer published on the website.

3.1. The total price of the package is [Total order price], including all taxes, VAT, commissions, fees, and any other additional costs borne by the Agency. If the price is not specified in this Contract, it will be specified in other travel documents, catalogues, brochures, other written materials provided to the Traveler, on the Agency’s website, through other electronic communication channels, and in the proforma or fiscal invoice issued by the Agency.

In the case of travel services booked under early booking conditions, advance bookings, or special offers / last-minute deals / Eventuria event travel packages, the discount is already included in the package price, and the stated percentage applies only to accommodation services. In such cases, any modification to the Contract requested by the Traveler shall result in the cancellation of the initial booking with the applicable penalties and rebooking at the price and conditions in effect at the time of rebooking. Likewise,

failure to comply with the payment terms applicable to Early Booking / Advance Booking / Special Offers shall result in the package price being adjusted to the standard offer rate.

3.1.1. The price mentioned includes all taxes, commissions, and fees, except for costs that cannot reasonably be calculated prior to the conclusion of the Contract. Such additional costs may include, for example, termination penalties, which will be determined, if applicable, based on the provisions of this Contract, its annexes, and the applicable legislation. The rate does not include the cost of insurance, optional excursions, local resort fees, or ferry crossing fees, unless otherwise specified in the annexed programs or the contents of the package (the list is illustrative).

3.1.2. If, at the time of booking, the advance payment is not made and the places are only held for a maximum of 48 hours (2 working days), a booking fee of EUR 10 per paying person will be charged. If the booking becomes firm by paying the advance within 48 hours from making the booking, the booking fee will be deducted from the total package price. Otherwise, if the advance payment is not made within 48 hours, the booking will be automatically cancelled without refund of the booking fee.

3.1.3. The price of the travel service package is established in the Contract. Any modification—such as changing the accommodation unit, departure date, name, or replacing the

contracted traveler(s), or any other essential element of the Contract—requested by the Contract holder shall be subject to a fee, which will be communicated to the Traveler upon request, and will be made only if possible and not in conflict with the cancellation penalties applicable to the package.

3.1.4. After concluding the travel service package Contract, prices may be increased unilaterally by the Organizing Travel Agency. Price increases are possible only as a direct consequence of changes relating to at least one of the following:

(i) the price of passenger transport resulting from the cost of fuel or other energy sources,

(ii) the level of taxes or fees applicable to the travel services included in the Contract, imposed by third parties not directly involved in performing the package, including tourist

taxes, landing fees, or embarkation/disembarkation fees at ports and airports, and

(iii) the exchange rate relevant to the package.

In the event of a price increase, the Organizing Travel Agency will send the Traveler written notification of the increase, together with justification and calculation, at least 15 days before the start of the package execution.

3.2. Payment Methods:

3.2.1. Upon signing the Contract, an advance payment of ---XXXX---- from the Contract price is due, followed by payment of ---------XXXX------ by XX.XX.20XX, and ---XXXX---- by XX.XX.20XX. Late payments are subject to a penalty of 0.3% per day of delay, calculated on the overdue amount.

3.2.2. Payment conditions vary depending on the type of travel package, the type of offer, and will be specified in each booking, in the Contract summary, or in the annex related to the product sold.

3.2.3. Standard conditions: upon booking, an advance of 30% of the package price is paid, with the final balance due no later than 21 days before departure. However, these may be replaced by special conditions communicated as per Article 3.2.2 above, in which case the special conditions shall always prevail whenever they are mentioned in the offer, summary, or annexes to the Contract.

3.2.4. For event travel packages, marketed under the generic brand EVENTURIA®—registered products that include event tickets for sports, cultural, or musical events—the minimum advance payment is 50%. Once confirmed by the Agency and agreed by the Traveler, these packages are firm and subject to 100% cancellation penalties. For these packages, it is strongly recommended to take out travel cancellation (storno) insurance upon confirmation, to cover expenses in case of insured, unforeseen personal events affecting the Traveler.

Payment schedule for EVENTURIA travel services (event travel packages):

 50% of the package price at booking;

 50% of the package price 30 days before the travel date;

or other payment installments/dates agreed with the Traveler and mentioned in the Contract.

3.2.5. Failure by the Traveler to comply with payment deadlines entitles the Agency to terminate the Contract without prior notice and to claim compensation for any damages suffered.

3.3. Payment for international travel services covered by the Contract may be made in a single currency, in the currency specified in the Contract, or in RON at the BNR reference exchange rate + 1%, calculated on the fiscal invoice, in accordance with Article 290 paragraph 2 of the Fiscal Code.

a) Payment may be made in cash at the Agency’s offices in Bucharest or Pitești.

b) Payment by card via POS at the Agency’s offices or by bank transfer/deposit into the accounts of SC GROUP G4 PROMOTION SRL, based on the fiscal invoice issued by the Agency, with all bank fees and charges borne by the payer (the Traveler), as follows:

Accounts – GROUP G4 PROMOTION SRL (RO15308727) – holder for ACTIV EVENTURIA by ACTIV TOURS & TRAVELS:

 Euro/EUR – RO49 BTRL EUR CRT0 CF10 57401 – Banca Transilvania Pitești

 Euro/EUR – RO26INGB0000999901141842 – ING Bank

 Euro/EUR – RO26BACX0000002839560001 – Unicredit Bank Pitești

3.4. Payment for travel services shall comply with the provisions of Government Emergency Ordinance no. 8/2009, its methodological norms, and related annexes.

3.5. For EVENTURIA® event travel packages (sports, concerts, festivals, incentive trips), ticket prices for each category may differ from the printed prices on the tickets supplied, the difference representing the acquisition cost from various suppliers/third parties, including their commercial markup, the Agency’s commission, and VAT. The price

for each ticket category shall be communicated to the Traveler in writing each time and will correspond to a specific, limited-availability offer with clear payment deadlines for the Traveler, so that the Agency can honour the offer within the availability limits of its suppliers.

4.1. Before the start of the execution of the travel package, the Agency may unilaterally amend clauses of the Contract relating to the travel package other than those concerning

the price, when the amendment is insignificant and the Traveler has been informed in writing of the change at least 24 hours prior to the start date of the trip.

In the event of a significant amendment to one of the essential provisions of the Contract before the start of the execution of the package — such as the main characteristics of the travel services, change of accommodation, an increase in price of more than 8%, or the inability to fulfil special requirements of the Traveler previously accepted by the Agency — the Agency is obliged to inform the Traveler at least 10 days before the start date of the trip.

In the situations referred to in Article 4.3 points (b) and (c), the notification shall be made in due time to allow the Traveler to decide whether to proceed with the trip.

4.1.1. The Agency reserves the right to modify or cancel the travel program in certain cases: natural disasters, social unrest, strikes, wars, political changes, delays, cancellations, or temporary closures of road, rail, air, or sea traffic, without notifying the Traveler if these occur within too short a time to inform all participants. The same situations may result in changes to the type or category of means of transport or accommodation units.

4.1.2. The Agency’s booking system is connected with suppliers’ systems via XML connection, and availability is updated periodically. In rare cases, which may become more frequent as the departure date approaches, a supplier may withdraw a hotel from sale after the booking has been made in the Agency’s system but before the booking has been transmitted to the service provider/supplier. For this reason, the supplier may reject the booking, and the Agency undertakes to offer alternatives or refund the deposit received.

4.1.3. The Organizing Travel Agency is responsible for the proper execution of all travel services included in the Contract. If the travel program has been carried out, no claims for damages, penalties, or price refunds may be made.

4.1.4. The Agency is not liable for booking errors attributable to the Traveler or caused by unavoidable and extraordinary circumstances.

4.2. If, before the start of the execution of the package, the Agency is compelled to make significant changes to any of the main characteristics of the travel services covered by this Contract, or is unable to meet the Traveler’s special requirements previously accepted, or proposes to increase the package price by more than 8%, it shall inform the Traveler in writing of the proposed changes and their impact on the package price.

The Traveler will have 48 hours to accept the proposed change or to terminate the Contract without paying any termination penalty. When applicable, the Agency will also communicate to the Traveler the substitute package offered and its price.

If the changes made to the travel package Contract result in a decrease in quality or cost of the package, the Traveler shall be entitled to an appropriate price reduction.

If the change occurs after the start of the trip, notification shall be given as soon as possible from the moment it becomes known to the Organizing Travel Agency. The Traveler shall have 48 hours from receipt of the notification to inform the Agency of their decision.

If no response is received within the above-mentioned period, the changes proposed by the Organizing Travel Agency shall be deemed mutually accepted, and the Traveler shall

no longer be entitled to terminate the Contract or to claim any compensation.

4.2.1. If the Traveler chooses to terminate the Contract under Clause 4.2, the Agency shall reimburse all payments made by or on behalf of the Traveler, in the same currency, either in cash or by bank transfer, within 14 days from the date of termination of the Contract.

4.2.2. If the Traveler accepts the proposed changes, they may not subsequently claim damages, penalties, or refunds.

4.3. The Agency is responsible for the proper execution of the travel services included in the travel package contract, regardless of whether these services are to be provided by the Agency itself or by another travel service provider, except in the following cases:

a) when non-performance or improper performance of the contractual obligations is due to the Traveler;

b) when non-performance of obligations is due to force majeure or to circumstances that neither the Agency nor the service providers could foresee or avoid, including but not limited to: change of airline, schedule, or itinerary, delays in transport services, vehicle breakdown, accident, traffic blockages, public road works or repairs, failure to meet the minimum group size due to last-minute cancellations, or failure to obtain visas for all participants. The Agency is not liable for damages caused to the Traveler as a result of flight delays (including charter flights), loss of luggage, or other circumstances that fall exclusively under the responsibility of the carrier pursuant to the applicable regulations;

c) when non-performance of obligations is due to a third party not connected with the provision of the services stipulated in the Contract, and the causes that determined the non-performance are unforeseeable and unavoidable.

4.4. The Agency shall not be liable for delays of any kind caused by the fulfilment of formalities required by the authorities of the destination or transit countries, such as medical/customs formalities, or late issuance of visas, and shall not be liable for damages caused to the Traveler as a result of such delays or for any additional costs incurred.

4.5. The Agency shall not be liable for delays during the course of the travel program for reasons beyond its control, such as flight delays, adverse weather conditions, customs formalities, loss of luggage, or last-minute route changes by carriers. The Agency’s liability is excluded for any damages resulting from the loss of connections, business meetings, etc.

4.6. The Agency is obliged to provide the Traveler in writing, or by any electronic communication means agreed in writing, with the following notifications:

 confirmation/modification of the hotel booking, if the contracted package does not have immediate confirmation;

 any subsequent modification to the initial package;

 for unaccompanied minors, information enabling parents to establish direct contact with the child or with the person responsible at the place of accommodation;

 departure details: schedules, stopover locations and connections, boarding points, accommodation units, contact persons, etc.

Departure notifications are automatically sent from the system 3 days before the start of the travel package. For the purpose of this Contract, written communication includes communication made by electronic mail (email, SMS, or WhatsApp).

4.7. The Organizing Agency is responsible for the proper execution of all travel services included in this Contract and is obliged to provide assistance if the Traveler is in difficulty. Whether acting as Organizer or Intermediary, the Agency shall provide appropriate assistance, without undue delay, to the Traveler in difficulty, provided that the Traveler contacts the Agency via the 24/7 phone/WhatsApp numbers +40 755 013 983 or +40 740 091 802 and informs it of the situation, in the event of force majeure or an event which neither the Agency nor the Organizer nor the service provider, despite their best efforts, could foresee or avoid, in particular by:

(a) providing appropriate information on health services, local authorities, and consular assistance; and

(b) assisting the Traveler in making long-distance communications and helping them find alternative travel services.

The Agency may charge a reasonable fee for such assistance if the Traveler has intentionally or negligently caused the situation of difficulty. In no case shall the fee exceed the actual costs incurred by the Agency.

4.8. In the event of the assignment of the travel services Contract to another traveler (assignee), the Agency is obliged to inform the person transferring the Contract (assignor), in accordance with Article 5.2 of this Contract, of the actual costs of the transfer, and both the assignor and the assignee shall be jointly liable for the full payment of any costs incurred due to the modification of the initial contracting conditions. In no case shall the Agency bear the costs of the assignment or be obliged to facilitate the process (e.g., to find an assignee).

4.9. Optional excursions are carried out locally with local agencies, which bear full responsibility for the organization and conduct of such excursions. Payments for optional excursions are not collected in the name or on behalf of the Agency. Prices for optional excursions may be higher than those purchased directly from hotel receptions, considering that Travelers will have transportation from the hotel to the sites and back, a guide, etc. Prices are generally calculated for groups of approximately 25 people. If this

minimum number is not met, either prices may be increased proportionally, or the excursion may be cancelled, and Travelers may opt for alternative options available at the hotel reception, subject to availability.

4.10. The Agency assumes no responsibility regarding the classification of products/services promoted through an offer, for which the final Service Provider is solely responsible towards the Traveler, as purchaser. In this regard, but not limited to, the Agency is not responsible for the quality, features, or partial characteristics of the tourism products/services, for defective performance, or for legal impediments making performance impossible, nor for the manner or timing of their delivery to the Traveler. The Agency shall always communicate to the Traveler the classification standards of accommodation units according to the information received from its suppliers, and any complaint/dissatisfaction must be made directly to the Service Provider, on the spot, during the stay, in person, obtaining a registration number and keeping a copy as proof of the occurrence of the unpleasant event.

4.10.1. Special Clause – Specific Terms and Conditions for EVENTURIA® Event Travel Packages

(1) Definition and Scope

EVENTURIA® event travel packages are those packages that cumulatively include at least accommodation services and an entry ticket to an event (sports, musical, cultural, etc.) and which are marketed and/or distributed exclusively by ACTIV EVENTURIA by ACTIV TOURS & TRAVELS, both brands being registered trademarks:

EVENTURIA® | Simple. Safe. Next to your idols. Since 2003.™ – EUIPO 019042062 / 09.10.2024

ActivTours® | Vacations. Experiences. Memories. Since 2003.™ – OSIM 2024 05897 / 18.06.2024

(2) Acceptance of Special Terms

The Traveler confirms that they have been informed, through the Intermediary Agency, of this special clause and of all specific conditions applicable to EVENTURIA® event travel packages, and that they fully accept them at the time of placing the firm booking order.

The entire responsibility for the complete and correct information of the Traveler, as well as for collecting the amounts due, lies with the Intermediary Agency. Should the Intermediary Agency fail to fulfill these obligations, it shall be the sole debtor before the Organizing Agency for any non-payments or refusals to pay by the Traveler.

(3) Legal Regime Regarding the Right of Withdrawal

In accordance with Government Emergency Ordinance no. 34/2014, art. 3 para. (3) letter g), travel service packages, linked travel arrangements, as well as tickets/packages including access to events, shows, or concerts with a specific date or period, are not subject to the legal 14-day right of withdrawal applicable to other distance contracts.

Therefore, once purchased, an EVENTURIA® event travel package cannot be returned, refunded, cancelled, or modified.

(4) Non-Refundable Nature and Penalties

Event tickets are non-refundable and non-modifiable (similar to airline tickets), with penalties of 100% of their value from the moment the booking is confirmed.

If, by exception, tickets to certain events are transferable, the travel package may be assigned under contractual conditions, with payment of applicable price differences and/or penalties.

Any firm booking (confirmed and contracted) incurs penalties of 100% of the total package value.

(5) Availability and Confirmation

Event travel packages have extremely limited availability; what is displayed online may become unavailable until final confirmation.

The booking becomes firm only after signing the travel services contract and collecting a minimum deposit of 50% of the package value by the Intermediary Agency.

If the price or availability changes after the firm order, the Traveler has the right to refuse the new conditions and receive a full refund of the amounts paid.

(6) Price Structure

The price of event travel packages may differ from the cost of the elements purchased separately (e.g., accommodation and event ticket purchased individually). The final price includes all taxes, intermediary commissions, VAT, and any additional costs (delivery, procurement, etc.). Prices and availability may vary depending on the dynamics of the event and the partners involved.

4.11. The Agency has informed the Traveler (conditions displayed also on the website: https://eventuria.travel/ro/landing/9827/intrebari-frecvente-faq), prior to booking, that in the case of travel service packages of the EVENT type (sports, concerts, festivals, incentive) / EVENTURIA, cancellations, withdrawals, or rescheduling of the event may occur, which are beyond the Agency’s competence and cannot be attributed to it.

These may include, but are not limited to: artist illnesses, player injuries, match rescheduling, natural disasters, flight cancellations due to weather conditions that could endanger passenger safety and health, strikes or labor disputes, social unrest, wars, epidemics/pandemics, and any unforeseen event beyond the control or good faith/competence of the Agency.

These events can under no circumstances be attributed to the Agency, as they are outside its sphere of influence or the Traveler’s will. In such cases, the Agency shall inform the

Traveler, who will receive the value of the unperformed/partially performed services only under the conditions of the final service provider.

4.12. Special terms and conditions for the EVENTURIA® travel product, which the Traveler acknowledges and fully agrees to upon signing this contract. EVENTURIA® event travel packages are prepaid and guaranteed packages that include accommodation + event admission ticket:

a. Travel services that include event admission tickets are non-refundable/non-changeable once firmly confirmed, with penalties of 100%, which may represent the entire contracted amounts. For some events, tickets may be transferable; therefore, the transfer of the travel package will be possible under the contractual conditions according to Chapter 5, Article 5.2.

b. The price of these travel service packages may differ from options available on the market in separate segments (separate accommodation/different hotel) and separate ticket, as found on various specialized websites. The price of these packages includes all taxes and commissions of intermediary companies, VAT and/or other costs (such as delivery, etc.). The price and availability of these packages are dynamic and may differ from time to time, given the complexity of sports or artistic events, and their booking, even after paying the deposit, requires, after the online booking, the (re)confirmation offline by a specialized agent.

c. If the initial offer has not been confirmed after payment of the deposit or the full amount, the Agency does not oblige the Traveler to purchase something that has not been confirmed. If the new availability and price are not acceptable to the Traveler, the Agency will refund in full the amounts paid in advance at the written request of the Traveler.

d. Any booking will be reconfirmed with the Traveler only if necessary, if changes have occurred compared to the initial offer, and once the booking becomes firm it entails penalties of 100% of the value of the contracted services, even if only a 50% deposit has been paid.

e. Due to the strict booking and selling conditions (penalties) of these travel services, the Agency recommends, without being able to impose, that the Traveler take out Travel Storno Insurance Mondial Assistance to avoid the risk of material losses caused by personal issues (including: illness, death of relatives up to 2nd degree, dismissal, divorce). The insurance has its own conditions, and the Traveler must personally inform themselves about the product and the insured events.

f. The advantage of the EVENTURIA travel service package: The Traveler will receive service confirmation after paying the deposit and signing the service contract. Due to the

complexity of some events, what is available at the time of inquiry and offer may disappear by the time of purchase. Without signing the travel service contract, issuing the fiscal invoice, and paying/collecting a minimum deposit of 50% of the package value, the services initially offered by the Agency cannot be guaranteed, as advance payments and penalties are up to 100% of the contracted value once these services are confirmed by suppliers. The deposit must be paid within a maximum of 24 hours from confirmation

of the offer price.

g. The Traveler is informed that they must be firmly decided when purchasing these EVENTURIA travel service packages, with restrictive conditions different from other travel

packages, in order to enjoy all the advantages of secure and prepaid packages. The Agency will make efforts to choose the most suitable option for the traveler, but demand is very high and options are extremely limited, so a quick and timely decision is welcome.

h. Availability and prices communicated by the agency for these EVENTURIA service packages are valid only at the time of communication. If the Traveler delays their decision for a longer time, it is recommended to request a new offer, and availability and the new price will be reconfirmed.

i. After firm confirmation of the EVENTURIA service package, if payment is not made within the agreed time, penalties of up to 0.3%/day for late payment will apply.

j. In the event that an external force majeure event occurs (illness of artists, event cancellation, unfavorable weather conditions) and the event is canceled, the Traveler has the right to be compensated for the unused services, namely the event admission ticket at the price stated on it. The rest of the travel package remains valid, and the unilateral decision of the Traveler to cancel services will be subject to Chapter VI – Cancellations, penalties, compensations in this contract.

k. Type of tickets: Event admission tickets may be physical (printed) or electronic. The type depends on each event organizer; there are no general rules or similarities/coincidences. Electronic tickets will be delivered by email. For physical/printed tickets delivered in Romania, an extra courier fee of approx. EUR 50–100/delivery will be charged (the price may vary depending on the destination and is often included in the initial communicated/offered price of the travel service package). To avoid additional costs, we recommend choosing the option of collecting tickets from the event’s box office, but only for events where this is possible, and this will be communicated to the Traveler on a case-by-case basis. For matches where travelers receive cards/subscriptions at the hotel reception/pick-up point, they must return the received card exactly to the point from which it was collected (hotel reception/pick-up point), otherwise they will be penalized with amounts between EUR 250 and EUR 600 (indicative amounts)/card not returned, and these amounts will be invoiced and charged to the Traveler after the event.

l. Ticket delivery: Event admission tickets may be delivered at any time, even on the day of the event, at the hotel reception or pick-up point. Depending on the complexity of the events, the event organizer may decide, for security and/or their own sales policies, to restrict ticket delivery in Romania or the method of obtaining event access tickets! The Traveler will be informed on a case-by-case basis by the agent when concrete data from our service providers is available! Tickets, once ordered and confirmed by EVENTURIA, are 100% guaranteed by us, so the Traveler must wait to be informed when and how they will receive their tickets (physically / by post / courier, by email / e-ticket, from the event’s box office / with our authorization / at hotel receptions or from certain pick-up/delivery points, whose exact addresses and instructions will be provided in due time to attend the event).

m. Date of delivery of travel documents: payment of the final installment of the contract has no connection with the date or possibility of delivering the travel documents and tickets to the Traveler! Depending on the event organizer’s own policies, the Agency will inform the Traveler on a case-by-case basis regarding the date and method of obtaining the final travel and event access documents, at the latest on the date/day of the event, up to 2 (two) hours before the start of the show/match!

n. Event admission tickets, once ordered and procured by our suppliers, cannot be returned, refunded, or canceled! Tickets that are also nominal do not allow name changes; each event has its own sales conditions. In all cases, penalties are 100% of the value of the purchased tickets. However, if the initially ordered ticket category does not correspond to the category received – sometimes due to the complexity of certain events, for various reasons including but not limited to: security reasons, stock depletion, waiting lists, seating sector rearrangements, epidemic/pandemic, etc. – the Traveler will be refunded the price difference only if the category is lower, and will receive an automatic free category upgrade if the category is higher. In no case may the Traveler refuse tickets once ordered, paid for, and received/delivered, the penalty being 100% of the value of the contracted travel service package.

o. Access of minors to events: The Traveler has been informed that they must check with the Agency or on the event organizer’s website, before making a firm booking, the age and/or access conditions for minors. The Agency cannot be held responsible for the inability of minors to access certain events.

5.1. The Traveler has the right to receive correct and complete information regarding the package of services offered by the Agency, including its price, so that no ambiguous interpretations are possible. By signing and accepting this contract, the Traveler declares that they have received this information during the pre-contractual period. The Traveler

has the right to inform the Agency of any special requests during the pre-contractual period, which shall be included in the contract if accepted by the Agency. No special request from the Traveler shall be deemed accepted unless it is included in the contract.

5.2. If the Traveler cannot participate in the trip, they may transfer the package contract to a person who meets all the conditions applicable to that contract, after notifying the Agency in writing at least 7 days before the start of the execution of the package. The Agency shall inform the person transferring the contract of the actual costs of the transfer. The person transferring the travel package contract and the person to whom the contract is transferred are jointly and severally liable for paying the balance and all commissions, fees, and other additional costs generated by this transfer. If the Agency does not receive these amounts within the term set and communicated to the person wishing to transfer the contract, the contract shall be considered unchanged (untransferred), and the Traveler’s failure to participate in the program shall not entitle them to any refund or compensation. Upon payment of the additional costs caused by the transfer of the contract or afterwards but before the start of the travel services, both the transferring

Traveler and the person taking over the contract shall present themselves at one of the Agency’s offices to sign the termination of the initial contract and the conclusion of a new

one. If the means of transport is an airplane, the transfer of the contract is conditional upon the possibility of transferring the seat on the plane, which depends exclusively on the

airline company.

5.3. The Traveler is fully responsible for complying with legal provisions regarding visa regimes, travel documents, customs and health regulations, etc., of the countries of destination or transit. If, for the trip to take place, the Traveler must fulfill additional formalities (e.g., traveling with minors, a change of name due to marriage/divorce, etc.), the Traveler is obliged to meet all legal requirements. For optimal information, the Agency recommends consulting the website: http://www.politiadefrontiera.ro or the website of the Romanian Ministry of Foreign Affairs: http://mae.ro/ . Additionally, for trips to certain destinations that require obtaining a visa, the Agency recommends consulting: http://www.mae.ro/ for complete information on visa regimes and updates/requirements regarding travel conditions to various destinations. If the Traveler fails to fulfill their obligation to inform themselves regarding the additional formalities necessary for the trip, which are not the responsibility of the Agency (e.g., the need to obtain a visa, the need to have a valid passport and/or identity card, or any other additional documents, the list being illustrative), the Agency is exempt from any liability in case the trip cannot be undertaken.

5.4. For trips to exotic destinations/other continents, the Traveler undertakes to be fully aware of the travel conditions in the requested destination, to ensure they legally fulfill customs/border crossing formalities, to verify whether it is necessary to take certain vaccinations (and if they are able/allowed to take them, and when) for some of these exotic destinations, to personally obtain the tourist and travel visa, to be aware of the conditions for traveling with minors, other visa restrictions, or their own travel history that could affect border crossing, etc., the list being illustrative. The Traveler has been informed that the Agency cannot intermediate and is not obliged to obtain tourist visas on their behalf, but may at most offer support.

5.5. The Traveler is obliged to check the travel documents (airline tickets, vouchers, insurance policies, etc.) as well as other documents issued by the Organizing Travel Agency

and to retain all information provided by the agency’s representatives, regardless of the form of presentation (written or verbal). The Agency shall not be responsible for any complaint after signing the documents and confirming the products regarding the correctness of the above information, and no modification or cancellation shall be accepted except under the contractual terms.

5.6. The Traveler is obliged to pay at the hotel reception the resort tax, sanitation tax, and any other local taxes, without being entitled to compensation or reimbursement of amounts from the Agency. These are mentioned in the attached programs and vary depending on the hotel classification and destination.

5.7. The Traveler acknowledges that services purchased independently, without being part of the contract with the travel agency, are the sole responsibility of the local provider, are governed by the legislation of the destination country, and the travel agency has no responsibility for such services.

5.8. The Organizing Travel Agency shall send the departure information by email or phone 3 days before departure. The Traveler undertakes to inform the Organizing Travel Agency if they have changed their contact details confirmed at the time of concluding this contract, namely email and phone number. These are the only communication channels with the client and will be used by the Organizing Travel Agency to send various information related to the booking made.

5.9. Travel services paid in full or in part with holiday vouchers cannot be transferred in accordance with the provisions of Art. 7 para. 1 of Government Emergency Ordinance no. 8/2009 regarding the granting of holiday vouchers.

5.10. The Traveler has the right to terminate/unilaterally cancel the contract at any time, in whole or in part, and if the unilateral termination/cancellation is attributable to them, they are obliged to compensate the Agency for the damage caused, in accordance with the provisions of Chapter VI, except in cases of force majeure as defined by law and only

for the period during which force majeure is declared. The compensation may amount to the maximum price of the contracted travel service package.

5.11. If the Traveler chooses to move to another hotel other than the one initially contracted and paid for, the financial responsibility for the cancellation rests with them. The Agency will fulfill the Traveler’s requests within the limits of possibilities, and any price differences will be borne by the Traveler. If the Traveler unjustifiably requests a change of hotel, room structure, or any of the services, this shall be considered unilateral termination/cancellation of the contract, with the application of penalties provided in Chapter VI at that time and the conclusion of a new contract.

5.12. The Traveler is obliged to present their identification documents at the hotel reception, as well as the travel document issued by the Agency (voucher, holiday and/or treatment ticket, etc.) in order to receive the travel services. If the Traveler benefits from holiday and treatment packages, they are obliged to present at the hotel reception a referral ticket from their family doctor and proof of up-to-date payment of social security contributions.

5.13. Travelers are advised to contact the Agency 24 hours before departure to reconfirm boarding details (flight schedule, boarding location, etc.).

5.14. In the case of leisure and/or treatment stays taking place in Romania, the Traveler is obliged to respect the service schedule: accommodation starts at 18:00 on the day of arrival and ends, as a rule, at 10:00 on the day of departure stated on the travel documents (voucher, leisure and/or treatment ticket, excursion ticket, etc.). Any additional costs generated by failing to vacate the accommodation no later than the times specified above shall be borne exclusively by the Traveler.

5.15. In the case of stays taking place outside Romania, the Traveler is obliged to respect the service schedule: as a rule, a hotel day/night of accommodation starts at the earliest

at 14:00 on the day of arrival and ends the following day by 12:00. Regardless of the time at which check-in is made within this time frame, it is considered that one hotel day/night of accommodation has been consumed. Any additional costs generated by requesting earlier check-in and/or failing to vacate the accommodation no later than the times specified above shall be borne exclusively by the Traveler. In addition, arrival at the accommodation unit after 18:00 must be announced in advance.

5.16. The allocation of rooms is made strictly by the accommodation unit/hotelier according to its own criteria and the availability at the time of check-in, so the room number, floor, and/or location cannot be guaranteed, except in cases where this aspect is expressly specified.

5.17. In the event that a Traveler contracts services for a larger number of travelers, the contractual conditions automatically extend to the entire group for which the services were paid.

5.18. The Traveler is obliged to use the means of transport, hotel room, and the items provided therein as a careful owner and according to their intended purpose. The Agency is not liable for any damage caused or injury suffered by the Traveler as a result of failure to comply with this provision.

5.19. The Traveler is obliged to respect the place, date, and time of departure both for the outbound and return journey, as well as the places, dates, and times established during the contracted travel program. All expenses and damages caused as a result of the Traveler’s failure to comply with the provisions regarding meeting points and schedules shall be borne by the Traveler.

5.20. The Traveler is informed of the payment deadlines, booking and confirmation/reconfirmation conditions, penalties and/or automatic cancellations due to late payment of the services included in the contract, and assumes the losses resulting from failure to comply with them.

5.21. In the event that a Traveler who has entered the territory of the state where the travel service package is carried out refuses to return to Romania and the authorities of that country incur expenses of any kind with them, the respective Traveler is obliged to bear all such expenses.

5.22. In the event of trip cancellation for pandemic-related or traveler safety reasons, the Traveler has been informed that they must cooperate and accept the rescheduling conditions of the trip, under the terms of the service providers (hotels, airlines, event organizers), and that they will not claim refunds from the Agency in cases where the Agency has already paid its suppliers for the services ordered by the Traveler, precisely to guarantee them. The Agency is the guarantor of the reservation of the ordered services, not the guarantor of the amounts of money already paid to the suppliers. However, the Agency will make all efforts to continue to guarantee the Traveler’s services with its suppliers and provide the necessary support for their rescheduling, in accordance with their needs and the applicable legal regulations.

6.1. The Traveler may terminate the contract for the travel service package at any time before it begins. If the Traveler terminates the contract for the travel service package, they may be required to pay the Agency an appropriate and justifiable termination penalty.

6.1.1. Any modification regarding the change of accommodation unit, departure date, name or change of the contract holder, or any other principal element that is the object of the contract, at the request of the contract holder, can only be made if such a possibility exists and if it does not contradict the cancellation penalties of the package. All modification or cancellation requests are accepted only in writing and will be resolved according to the conditions applicable to each program/product. For any modification made to a package for which an advance or reservation fee has been paid, a processing fee of EUR 10 will be charged.

6.1.2. If the Traveler cancels, for reasons attributable to them, the travel service package that is the subject of this contract, they owe the Agency penalties. The cancellation conditions differ depending on the type of travel service package sold, the type of offer, and will be specified in each booking, in the contract summary, or in the annex to the product sold. The standard cancellation/withdrawal conditions are:

a) 50% if the cancellation is made more than 30 calendar days before the departure date;

b) 80% if the cancellation is made between 29 and 16 calendar days before the departure date;

c) 100% if the cancellation is made:

 failure to show up for the program;

 less than 16 calendar days before the departure date (or on the day of departure);

 if the Traveler is not allowed to cross one of the borders on the route of the trip for reasons solely related to their person or for reasons not attributable to the Agency;

 if the Traveler does not comply with the Agency’s general conditions, presents incomplete or false documents, does not have a passport, or does not pay for the trip in full within the stipulated deadlines. These penalties apply to the contract price mentioned in Chapter III, Art. 3.1. of this contract.

d) 100% for Eventuria event travel packages, immediately after confirmation.

e) 100% of the package price if the Traveler purchased the travel service package under special programs such as Early Booking, Black Friday, Last Minute/Special Offer, or other similar programs, regardless of the date on which they request cancellation.

The standard conditions will be replaced by those communicated above or by the offer conditions, with the most restrictive conditions for the Traveler, respectively the most favorable for the organizing travel agency, always applying.

6.2. The organizing travel agency may terminate the contract for the travel service package and offer the Traveler a full refund of all payments made for the package, but is not liable to pay additional compensation, in one of the following cases:

a) the number of persons registered for participation in the package is lower than the minimum number set in the contract, and the organizing travel agency informs the Traveler

about the termination of the contract within the deadline set in the contract, but no later than:

 20 days before the start of the package, in the case of trips lasting more than six days;

 7 days before the start of the package, in the case of trips lasting between two and six days;

 48 hours before the start of the package, in the case of trips lasting less than two days;

b) the organizing travel agency cannot perform the contract due to unavoidable and extraordinary circumstances and informs the Traveler about the termination of the contract without delay and before the start of the package.

6.3. During the course of the travel program or the provision of the travel services, the Traveler may fully or partially forfeit the services offered; in such case they are not entitled to any refund or compensation. If the Traveler invokes medical reasons for the unilateral termination of the contract, the refund of the travel service package price will be made by the insurance company, if they have taken out such cancellation insurance.

6.4. If a significant part of the travel services cannot be performed as agreed in the contract, the organizing travel agency will offer, at no additional cost to the Traveler, appropriate alternative services to continue the package, as far as possible equivalent to or of better quality than those specified in the contract, including in cases where the Traveler’s return to the place of departure is not ensured as agreed. In the event of a change of accommodation, another accommodation unit will be offered in the same location

or area, in the nearest available alternative to the original at that time. When the alternative services proposed by the organizing travel agency result in a package of lower quality than that specified in the travel service package contract, the Traveler will receive an appropriate price reduction, determined by the agency. The Traveler may reject the alternative services only if they are not comparable to what was agreed in the contract or if the price reduction offered is inadequate.

6.5. The Agency will pay compensation depending on the degree of non-fulfillment of the contractual obligations, in accordance with the provisions of Art. 6.2.

6.6. If, for reasons beyond the control of the organizing travel agency, the Traveler will not benefit from one of the services included in the package, the organizing travel agency will refund at most the equivalent value of that service.

6.7. Failure to pay the travel package/services in full does not exempt the Traveler, in case of cancellation, from the penalties and amounts due, which will be recovered by appealing to the competent court at the Agency’s registered office.

6.8. Penalties equivalent to the contract price also apply if the Traveler does not arrive on time at the airport or place of departure/destination, if they cannot travel due to the embassy’s refusal to issue them a visa, or because their personal documents required for the trip do not comply with legal regulations, making them unable to leave the country’s territory, or being turned back by border police for other personal reasons.

6.9. If payment for domestic travel services has been made with, or also with, holiday vouchers, the penalty will be deducted primarily from the value of the holiday vouchers. If the penalty is greater than the value of the holiday vouchers, the difference exceeding the voucher value will be withheld from the amount paid by other means of payment. If the value of the holiday vouchers is greater than the penalty amount, the difference will not be refunded either in holiday vouchers or in cash, if the Traveler does not wish to purchase another travel service. If the Traveler wishes to purchase another travel service for a later period, then the difference between the voucher value and the penalty amount will be used for this new service. The deadline by which the Traveler may request the new travel service package is a maximum of 2 months from the date of contract termination/cancellation of the initial travel services. If the Traveler does not express their option within this period, the Agency can no longer offer them any subsequent travel service package.

6.10. If the Traveler who has contracted a travel service package with the Agency and paid an advance does not show up within the term specified in the order form or within the term communicated in writing to pay the corresponding installments or the balance, the contract is considered legally terminated, and the Agency has the right to cancel the reservations made for the benefit of the Traveler, retaining the penalties provided for in point 6.1.

6.11. For leisure and/or treatment tickets purchased through trade unions, the Agency will make refunds only based on cancellation requests signed and stamped by the trade union representative.

6.12. The Traveler must submit in writing the cancellation request for the travel service package to the Agency where they paid for the services. Otherwise, the cancellation request will not be considered.

6.13. The Agency is not liable in cases of strikes, political conflicts and war, disasters, public danger, terrorist attacks, international embargoes, pandemics, as well as in cases where airlines establish liability limits. All such situations, which are not attributable to either party, are considered force majeure situations and exempt the Agency from liability.

6.14. All amounts owed to the Agency for penalties mentioned in this chapter will be retained by the Agency from the advance or total price of the travel service package paid by the Traveler, according to Chapter 3, without the need for court intervention.

6.15. In the case of purchasing a travel service package that includes air transport, the airline, without requesting the consent of the Agency operating the travel program, has the

right to change flight times/itineraries/stopovers. Therefore, the Agency is not responsible for the aircraft taking off/landing at a time other than that listed in the travel program. For such delays, the airline is obliged to assist Travelers in accordance with Regulation (EC) No. 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding, flight cancellations, or long delays, and repealing Regulation (EEC) No. 295/91, implemented by Government Decision No. 1.912/2006. Any issues regarding the operation of the flight and related actions fall under the competence and responsibility of the carrier, the airline ticket representing the contract between the passenger and the carrier. In the case of such travel service packages, the day of departure and the day of arrival are not considered travel days, as they are intended for transportation.

7.1. The Traveler shall inform the Agency, without undue delay, regarding any non-compliance that they notice during the performance of any travel service included in the package travel contract. In case the Traveler is dissatisfied with the tourist services received, they have the obligation to draw up, in person, a written complaint to the Service Provider, on site, clearly and explicitly, regarding the deficiencies found in connection with the execution of the contracted package of tourist services, which shall be promptly sent both to the representative of the Agency and to the Tourist Service Provider (hotel management, restaurant, local representatives of the tour operator, airline, local excursion

organizer, transfer company, etc.). The Traveler is also obliged to inform the Agency and the local Representative of the Agency (the contact details of the contact person are in the voucher) on the spot regarding their complaints, in order to give the Agency the possibility to take the necessary steps to remedy the situation arising between the Traveler and the final Provider.

Agency contact details: Phone: 0755 013 984 - Mon-Fri 09:00 – 20:00 / NON-STOP phone: 004 0740 091 802 – 004 0755 013 983 e-mail: info@activtours.travel / info@eventuria.travel

7.1.1. If the complaint is not resolved or is only partially resolved, the Traveler shall submit to the Agency headquarters a written complaint within a maximum of 5 calendar days from the end of the trip, the Agency undertaking to communicate to the Traveler, within 30 (thirty) calendar days, a specific answer regarding the reported situation. Complaints submitted after the allowed period will not be accepted. Only complaints made in person will be taken into consideration. Complaints made on behalf of several persons at the end of the program, about which the Agency was not informed in writing at the date of the event, will not be accepted.

7.2. In the event that one of the travel services is not performed in accordance with the package travel contract, the Tour Operator Agency, if it has been immediately informed by the Traveler, shall remedy the non-compliance, except in one of the following cases: a) the non-compliance cannot be remedied; b) the remedy involves disproportionate costs, taking into account the magnitude of the non-compliance and the value of the travel services affected. In the event that, for such reasons, the Tour Operator Agency does not remedy the non-compliance, the Traveler is entitled to a price reduction. If the Tour Operator Agency does not remedy the non-compliance within a reasonable period set by the Traveler, the Traveler may do so themselves and may request reimbursement of the necessary expenses.

7.3. The Tour Operator Agency shall be released from any liability for non-compliances of which it has not been immediately informed by the Traveler.

7.4. The Traveler acknowledges and accepts the prohibition of making negative publicity about the Agency and the services provided by it, without the complaint registration and resolution procedure provided in Chapter 7 having been fulfilled. Failure to comply with this provision entitles the Agency to request from the court at the Agency's registered office compensation corresponding to the damage suffered.

7.5. The Traveler is not entitled to compensation for damages in the event that the non-compliance occurs in one of the following situations: a) it is attributable to the Traveler; b) it is attributable to a third party who is not connected to the provision of the travel services included in the package travel contract and is unforeseeable or unavoidable; c) it is

caused by unavoidable and extraordinary circumstances.

7.6. By this contract, the parties mutually agree that the compensation to be paid by the Tour Operator Agency, when it is owed to the Traveler, cannot exceed the contractual value of the tourist services provided improperly and of which the Traveler is the beneficiary.

7.7. In case of disputes regarding the conclusion or performance of this contract, the parties shall make all efforts to resolve the dispute amicably. They may also use the alternative dispute resolution mechanisms, called ADR, in accordance with Government Ordinance no. 38/2015 on the alternative resolution of disputes between consumers and

traders, as subsequently amended.

7.8. Disputes that cannot be resolved amicably shall be resolved in court, the competent court being that of the place where the contract was concluded, namely the registered office of the Tour Operator Agency.

8.1. The Traveler is insured for the reimbursement of repatriation expenses and/or the amounts paid by them, in the event of the insolvency of ACTIV EVENTURIA BY ACTIV

TOURS & TRAVELS, for package travel services where the agency acts as the Organizer, with OMNIASIG VIENNA INSURANCE GROUP S.A., Aleea Alexandru no. 51, Sector 1, Bucharest, 011822, Tel. +40214057420, Fax: +40213114490, e-mail: office@omniasig.ro, Argeș Branch, /J40/10454/2001, R.A. 047/10.04.2003. Insurance policy OMNIASIG Series I no. ….......... valid, which is posted/updated on the travel agency’s website: https://eventuria.travel/ro/landing/8967/despre-noi or https://www.activtours.travel/

8.2. The conditions under which the Traveler will be compensated by the insurance company are:

8.2.1. In the event of the insured occurrence, the Traveler (hereinafter referred to as the Beneficiary) shall request from ACTIV EVENTURIA, prior to submitting the claim for compensation, a document certifying that the agency has not, is not, and will not be in a position to fulfill the obligations under the package travel contract or the linked travel service contract.

8.2.2. Within a maximum of 45 (forty-five) calendar days from the date of the insured event, the Beneficiary must send to OMNIASIG VIENNA INSURANCE GROUP S.A. the compensation claim accompanied by the supporting documents.

The supporting documents consist mainly of:

a) the package travel contract or linked travel service contract;

b) copies of the payment documents related to the package travel or linked travel service contract (receipts, payment orders, etc.);

c) copies of the transport and accommodation documents, in the case of claims for reimbursement of repatriation expenses;

d) the document issued by ACTIV EVENTURIA certifying that it has not, is not, and will not be able to fulfill the obligations under the package travel or linked travel service contract, as mentioned in point 8.2.1 above.

8.2.3. The compensation for each package travel or linked travel service contract may not exceed the amounts paid, as well as the value of repatriation expenses.

8.2.4. The compensation under the insolvency insurance policy Series I, No. 55108 (hereinafter referred to as the Policy) will be paid:

 to Beneficiaries who justify the right to payment and who have submitted a compensation claim within the period mentioned in point 8.2.2 above;

 within the insured amount stated in the Policy; and

 within 30 (thirty) calendar days from the date OMNIASIG VIENNA INSURANCE GROUP S.A. receives the supporting documents for all Beneficiaries, but not earlier than the expiration of the submission deadline mentioned in point 8.2.2 above.

8.2.5. If the total amount of damages exceeds, at the date of the insured event, the insured sum established by the Policy, regardless of the number of Beneficiaries, compensation will be granted, within the limit of this amount, to each Beneficiary proportionally with the ratio between the insured sum established by the Policy and the total amount of damages.

8.2.6. Compensation will be paid in the currency in which the Beneficiary paid the package travel or linked travel service contract. Any currency exchange will be made at the National Bank of Romania’s reference exchange rate on the date of the insured event.

8.2.7. In the event that after payment of the compensation ACTIV EVENTURIA fulfills the obligations under the package travel or linked travel service contract and/or returns the amounts paid and/or the repatriation expenses to the Traveler, the Traveler is obliged to return to OMNIASIG VIENNA INSURANCE GROUP S.A. the compensation received, within 5 (five) working days.

8.3. Optionally, the Traveler has the possibility to conclude an insurance contract or an assistance contract covering repatriation costs in case of accidents, illness, or death, a baggage insurance contract, a medical services insurance contract at the destination, or a cancellation (storno) insurance policy, or other types of travel insurance. The Agency recommends taking out cancellation insurance to cover potential cancellation penalties. The Traveler can obtain information at the agency about the cases covered by the cancellation insurance, which can be concluded at the travel agency where the package was purchased, if the Agency offers such a service.

8.4. The Agency shall not be held liable for any failure to comply with the obligations stipulated in insurance policies contracted through it, as it acts only as an intermediary between the Traveler and the insurer.

8.5. The central contact point facilitating administrative cooperation and supervision of tour operator agencies established in Romania operating in several Member States: Ministry of Economy, Energy and Business Environment, Address: Bd. Dinicu Golescu no. 38, sector 1, Bucharest, Gate C - Tel: 004 021 303 78 37, Fax: 004 021 303 78 93 - Web: http://turism.gov.ro, E-mail: registratura@mturism.ro

8.6. The Agency recommends the Traveler to take out cancellation (storno) insurance to cover possible cancellation penalties; Travelers can obtain information at the agency about the cases covered by the cancellation insurance. The insurance shall be concluded and paid at the time of signing the package travel service sales contract and paying the deposit for the package, being valid from the date of conclusion until the day of departure.

a) the pre-contractual information form;

b) catalogues/brochures/offers/other written materials/etc. of the Agency made available to the Traveler, in printed or electronic format;

c) the voucher, leisure/treatment ticket, excursion ticket, as applicable;

d) the travel itinerary/program, as applicable.

10.1. The Traveler’s personal data will be processed in accordance with the provisions of Regulation (EU) No. 679/2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data. The Traveler shall provide the Agency with the requested personal data and agrees to its processing for the purpose of carrying out and monitoring this Contract by the Agency. The Traveler also declares that they hold parental rights and agree to the processing of the personal data of any accompanying minor children under the age of 16, where applicable.

10.2. The Traveler has the right to access and be informed about their personal data, the right to correct/modify such data, the right to object, and the right to request the portability (transfer) or deletion of such data. If they have questions or requests regarding the processing of their personal data, they may contact the Agency’s Data Protection Officer. The contact details of this person are displayed on the Agency’s website or at the e-mail addresses: legal@activtours.travel / legal@eventuria.travel

10.3. The processing of personal data by the Agency will be carried out only by its own personnel, and access will be limited to those persons who perform, manage, and monitor the obligations set out in this Contract.

10.4. In order to fulfill the Agency’s contractual obligations, some of the Traveler’s personal data may be transferred to third parties providing transport, accommodation, or other necessary travel services, including outside the European Union, where applicable, in which case all reasonable technical measures will be taken to protect such data. Personal data may also be provided to the Romanian state authorities entitled to request and receive such information.

10.5. The Agency undertakes to adopt appropriate technical and organizational security measures to:

a) prevent any unauthorized person from gaining access to its personal data processing systems, such as:

 reading, copying, modifying, or deleting storage media;

 unauthorized disclosure, modification, or deletion of stored personal data;

 unauthorized use of data processing systems via data transmission means;

b) ensure that its authorized users can access only the personal data for which they have a right of access;

c) record when and to whom personal data has been communicated;

d) ensure that, during the transmission of personal data and the transport of storage media, the data cannot be read, copied, or deleted without authorization;

e) delimit access areas so as to prevent unauthorized persons from entering premises/rooms where personal data is processed.

10.6. Personal data will be stored for a maximum period of 5 years in the databases, or for longer periods only where required by legal provisions.

11.1. Alternative dispute resolution (“ADR”) represents a mechanism alternative to the judicial system, through which consumers are offered the possibility of resolving disputes with traders when they encounter a problem related to the purchase of a product or service. Thus, complaints against traders are voluntarily submitted by consumers and will be resolved in an independent, impartial, transparent, swift, and fair manner.

11.2. The Alternative Dispute Resolution Directorate (ADR Directorate) within the National Authority for Consumer Protection (“ANPC”) is competent to alternatively resolve national and cross-border disputes arising from sales contracts or service contracts concluded with a trader operating in Romania, in the sectors in which ANPC has competence.

11.3. The ADR application form, the list of ADR counselors, the ADR procedure, and the applicable legislation can be consulted here: http://www.anpc.gov.ro/categorie/1271/sal

12.1. This Contract has been concluded in two copies, one for each party.

12.2. In all cases where the offer, as an integral part of this Contract, contains provisions that are inconsistent with the provisions of this Contract, the provisions of the offer shall prevail.

12.3. The sale of travel service packages will be carried out in accordance with the provisions of this Contract and in compliance with the provisions of Government Ordinance no. 2/2018 on travel service packages and linked travel arrangements.

12.4. All accommodation units, as well as means of transport, are classified by the competent bodies of the destination countries, according to internal procedures and local regulations, where these exist, which vary from country to country and from one type of destination to another.

12.5. The Traveler declares that the Agency has fully informed them regarding the conditions for the sale of travel service packages in accordance with the provisions of Government Ordinance no. 2/2018 on travel service packages and linked travel arrangements. By signing this Contract or by accepting the travel service packages, including in the case of those purchased remotely by telephone or electronic means, the Traveler expresses their agreement and acknowledgement of the general conditions for the sale of travel service packages, in accordance with the Agency’s and/or the Organizer’s offer, where the Agency acts as an Intermediary.

12.6. The Traveler declares that prior to concluding this Contract, the Organizing Agency provided them with all essential information regarding the contracted services, such as: the destination, itinerary, travel period, number of nights included, means of transport, accommodation units and meal services offered, other services included in the package, the minimum number of persons required for the performance of the travel services, any language skills required of the traveler for oral communication, information for persons with reduced mobility, general information about the visa and passport regime and health formalities in the destination country, information about the organizing/intermediary travel agency, the total package price, payment methods, information about the possibility for the traveler to terminate the contract at any time before the start of the package, and information regarding optional or mandatory insurance to cover the costs of contract termination by the traveler or assistance costs, including repatriation fees, in case of accident, illness, or death, to which they expressly agree.

12.7. In the event that this Contract concerns the sale by the Agency of a travel service that does not constitute a travel service package under the provisions of G.O. no. 2/2018, Article 5.9, Article 5.10, and Chapter VIII of this Contract shall not apply.

12.8. Disputes arising between the parties shall be resolved amicably. Failing that, the parties agree to submit to the jurisdiction of the competent courts.

12.9. The Contract shall be interpreted in accordance with the laws of Romania.

In the annex/e-mail/website/catalog/brochure, I have received/read a copy of the travel program that is the subject of this Contract.

I acknowledge the special booking and penalty conditions of special packages of the EVENTURIA type: EVENTS, CONCERTS, EARLY BOOKING / SPECIAL OFFERS / CHARTER and DERTOUR / German Tour Operators.

I acknowledge the Agency’s recommendation to take out TRAVEL STORNO / TURIST PREMIUM PLUS Insurance.

In accordance with Article 1203 of the New Civil Code, the parties expressly confirm and accept the Terms and General Conditions considered to be unusual clauses: 3.1. et seq., 3.2. et seq., 4.1.-4.6., 4.9.-4.12., 5.3., 5.6.-5.11., 5.22, Chapter 6, 7.2.-7.3., 8.2., 8.3., 8.5.

The Agency

The Traveler (full name)

GROUP G4 PROMOTION SRL – ACTIV EVENTURIA BY ACTIV TOURS&TRAVELS Legal Representative - Conf. univ. dr. Carmen Nicolescu, Administrator

Mutual Consent Legal Notice:

This document is displayed on the website and sent by electronic means. Once the Traveler has accessed the website, accepted the terms and conditions, and purchased the desired services, they declare that they agree with the contractual terms and conditions set forth in this document, without the need for a signature.

This document is the property of GROUP G4 PROMOTION S.R.L.; unauthorized copying is illegal. All rights reserved.